FAQ / HELP
Find quick answers to your questions below…
ORDER STATUS
Has my order shipped?
We’ll e-mail you with an estimated delivery date as soon as we have the information. For any more details do not hesitate to email us
How do I change quantities or cancel an item in my order?
Always email us to make any request but Please note that once an order has begun processing or has shipped, the order is no longer editable.
Do you ship to my country and what are my shipping charges?
DELIVERY in Miami-Dade and Broward counties is a flat rate of $75.
All other continental US counties: shipping is $125 flat rate.
If ordering more than 1 piece, please contact us to receive the best shipping quote.
When will my order ship ?
Order processing usually takes 15 business days. Delivery takes an extra few days to a week depending on your shipping address.
What is the return policy?
Please see our Returns & exchanges page for complete details regarding our return policy.
PRICING & BILLING
What are my payment choices?
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
BUYER'S GUIDE
How do I buy/redeem a gift certificate?
You can
1- Send gift certificates to multiple addresses all at once via email – Delivered in 1-2 business days
2 – Send multiple gift certificates to the same address all at once – Delivered in 3-7 business days
How do i find a product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
GARANTEES
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security
ADDITIONAL SUPPORT
How do i contact you?
Please click here for our company contact information.